FAQ

• We have a flat rate shipping of $10, with USPS Ground Advantage.  
• Free Shipping on orders $75+ !!!
• Currently, we only ship within the United States.
• Only one coupon code allowed per order. 
• Due to the nature of our products, here, at Fenix Farm Co. we do not offer returns. However, your satisfaction is very important to us, at Fenix Farm Co. therefore, we will work with you to find an acceptable solution. 
• If you have any further questions or concerns please reach out to us via the Contact Form! 
• We accept all major payment methods including: Visa, Mastercard, PayPal, CashApp, if you need help please send a message using the Contact Form.  
• Other Information:
  • Fenix Farm Co. Soaps are cured for a minimum of 4 weeks, to ensure a nice, hard, long lasting bar. 
    • Note: To make sure your bar lasts longer please allow soaps to completly dry out between uses, do this by using a soap dish, or elevate the soap so its not sitting in water.
• Our soaps can and are used from head to toe, between the cracks too!
• Soaps can be used as a shaving soap as well, yes the lather is that creamy & Luxurious! 
• Each Listing is for one bar of soap, and the size and weight can very because each bar is hand-cut as well as hand poured (unless otherwise stated)
  • • Bars = 4oz. (115g.)
    • Flowers= 3.5oz. (100g)
• Why choose an unscented Soap/Product?
  • Personally, I use an unscented soap/product if I don't know if I'll like a fragrance, or if I plan on using a perfume or fragranced product after a shower or bath. 
  • Note: An unscented product still contains all the luxuriousness as other products just minus the fragrance/Essential Oils.
  • Some unscented products will contain a light scent due to the organic/natural butters used, Ex: Cocoa Butter 
• First-Time Cold Process Soap Buyer?
  • We would suggest going for a product/soap that is marked as a best seller, or try a sample pack or unscented product, this way your not experimenting. 
• We are a Military Owned Small Business, and support all our military personnel, please use the contact form to get your special offer!! And thank you so much for your service!!!
• What is a "Soap Pal"? 
  • A soap pal is a drawstring bag for your soap, it is handmade by me, using a custom pattern (I made it), and gives your soap a little protection, all soap pals are made using 100% cotton, or quilters cotton! They will also come in various colors, patterns, and sizes (Small or Medium).
  • Most 3 Pack of Flower Soaps and our Massage Bars, will come with a "Soap Pal", while supplies last!  
• The white film that may appear on the tops of the soap, is called soda ash, a reaction to the soap and the air. This is just a cosmetic flaw, and will wash away the first time you use your soap bar! 
  • welcome to dry weather in the Midwest! 
• Lastly, Enjoy your Real 100% Soap!!! (Not a beauty bar like what's sold in Big Box Stores)
• If you have any further questions please use the contact form!

Thank You So Much for Supporting Our Small Business,
Fenix Farm Co.